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FAQS

Q – Do you use third party service for your deliveries?

A – Encore is an asset-based network that has a long history of working without having to rely on third party providers. This removes layers of cost and administration, allowing us to be nimbler and provide better service and responsiveness.

Q – When do I get visibility to my orders through the supply chain?

A – Encore’s systems are configurable to provide visibility though out the process, from pickup/receipt all the way through to the final delivery. Furthermore, extensive time and due diligence is spent in scoping out what our accounts need to ensure that their customers get the visibility they need so they are not left looking for information.

Q – Where does Encore Deliver?

A – Encore is backed by Canada’s largest moving company that helps us deliver right to your door. AMJ’s network is coast to coast covering where Canadians live. Even in the remote areas, AMJ has locations and methods to make those deliveries happen.

Q – How does Encore put customer service into a home delivery?

A – We hand-pick and background-check our team to ensure everyone is highly trained in customer service and goal-oriented. This is key because along with customer feedback, this helps drive our KPIs towards success.

Q – What kind of delivery vehicles does Encore use?

A – Encore works with its delivery partner AMJ Campbell on all deliveries. AMJ has a diverse fleet that ranges from cargo vans through to 26’ trucks with tailgates to meet any type of delivery need.
View FAQS

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– Craig Jones

SATISFACTION SCORE 4.8/5 STARS

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Video

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<iframe width="560" height="315" src="https://www.youtube.com/embed/7wuTPgGUeRs" title="Encore Deliveries Canada: Out-of-the-box Reverse Logistics Retail Solution." frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Some Important Stats

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Inventory Visibility

Centralized Management Team

of Drivers are Background-Checked

OUR PROCESS

1-hour consultation to define your needs. Get to know our key differentiators and what our network can do, while we get to know you.

What should I prepare before the call?

We’ll want to know what products you will be warehousing/delivering, your estimated delivery counts, where your customers typically live and what budget you’re working with.

Creating your tailored plan to meet your goals and KPIs. Now we’ll start designing your integration strategy to deliver true visibility and transparency to you and your end customer.

What if my needs change in the future?

Our plans are scalable and flexible and can be refined for your evolving needs at any time. Just reach out to your account rep about any changes or new goals.

We present your customized delivery solution to you.

Is there something I can take away to present to my team?

We can record our presentation for you and provide it for you to share afterwards.

THE TEAM

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Lead

As a long-time AMJ Campbell family member, Pierre knows a thing or two about the management and operations of a moving company. Pierre is a family man with a passion to give back to the community.

QC

Mat has always had a passion for business management and development. This seasoned entrepreneur and visionary joined AMJ Campbell in 2003, where he works to empower people to achieve common goals and high customer service standards.

ON

This econ/finance grad is an ex-banker who joined AMJ Campbell in 2019. Today, Chad oversees Encore’s Toronto operations. When not in the office, you’ll likely find this sports enthusiast on black diamond runs or logging km on his bike.

West

Brad joined AMJ back in 1985, becoming an official partner in 2014. He currently manages all of Encore’s home deliveries in Western Canada. When not working, this foodie enjoys really good red wine, playing with his rescue dogs and taking one-of-a-kind trips.

Marketing

Megan is a dynamic team member known for being flexible, friendly and hardworking. When she’s not working, Megan travels, watches sports, stays active and spends time with friends and family.

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